Packaging Styles
Crystal Occasion believes that quality packaging is important to an aesthetically pleasing presentation. That is why you'll find of our glass, crystal, and marble boxed in a manner that is commensurate to our quality products. To find out how your selection will be packed, refer to this page: » View Packaging Styles

Shipping
Free ground shipping for orders over $150.00 does not apply to delivery addresses to AK, HI and PR. Foreign shipments will incur international document charge of $15.00, actual duties, and brokerage shipment charges. Crystal Occasion uses UPS Ground for most shipping within the United States. We've found that UPS provides the best value and reliability for our customers. If you desire more rapid delivery, we can ship 2nd day air or overnight in most cases and to most destinations. Additional cost to ship overnight or 2nd day air is billed at actual cost incurred and we would be happy to discuss that with you.

Sales Tax
Sales tax will only be assessed for orders that are shipped within the state of Kentucky(6%). All other states and countries are tax-exempt.

Rush Orders
In the event you would like to request a rush order on any of the items at Crystal Occasion, please call us during normal business hours at 866-552-4914 or send us an email at customersupport@crystaloccasion.com. We will do whatever we can to accommodate you.

Random Samples
Random sample orders are available for viewing at no order charge pending ordered items are returned within 21 days. Random sample orders not returned within 21 days are charged full amount of order to credit card on file. Random sample orders returned after 21 days from order date will be credited order amount less shipping cost of sending order. Return shipment cost is at the customers expense and Crystal Occasion does not issue call tags for return shipments. Contact customer service to receive a random sample. Samples ordered before 1:00 p.m. (EST) may ship that day. Requesting samples with specific logos are not considered random samples. Please contact us at 866-552-4914 or via email customersupport@crystaloccasion.com for more details.

Plain Merchandise
All items are available without etching at a 5% discount. The credit is given when choosing blank goods in personalization step 1.

Guarantee
Customer satisfaction is paramount. Our products are hand-crafted and all items are closely inspected prior to shipping. If a variance of concern is found in your item, contact customer service at 866-552-4914.

Product Variances
Due to the various processes of glass and crystal manufacturing, variations are inherent to even the finest crystal that bubbles, flow lines, chill marks and other variances are acceptable and not considered defects.

Proposition 65
Proposition 65 requires us to warn California residents that consuming foods or beverages that have been kept or served in leaded-crystal products, or handling products made of leaded crystal will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.

Claims
Crystal Occasion warrants your products to be free from defects in workmanship and material. All claims for breakage must be made by receiver with the freight carrier. Receiver must save outer carton(s) as well as inner contents and notify carrier immediately for prompt inspection. Title to goods passes to purchaser at F.O.B. point and all recourse for damaged or lost goods rests with the carrier and not Crystal Occasion. If your product is damaged in any way please notify Crystal Occasion within 3 business days of receiving the item. Returned merchandise requires prior authorization from customer service.

Copyright
All content included on this site, such as text, graphics, button icons, images, data compilations, and software, is the property of Crystal Occasion and protected by United States and international copyright laws.

Trademarks
All liability for submitted art and copy rests solely with the customer and not Crystal Occasion. It is only accepted by Crystal Occasion as being in full compliance with all laws regarding copyright, patent, trademark or any similiar protection. Pictured products, graphic designs and logos only represent our ability to duplicate art and to illustrate our techiques. These designs are not available for sale unless expressly authorized by their owners. No product endorsements should be inferred by anyone.